Limbach Company LLC is seeking an Area Service Manager to join the Pontiac, MI team to support and help drive the strategic direction of the company.
About Us
Over a hundred years ago, Limbach began as a modest, one-man sheet metal company in Pittsburgh, PA. Today, the Company has grown into one of the nation’s premier mechanical contractors, operating in multiple major markets throughout the US. Consistently ranked in the top 15 of ENR’s Top Specialty Contractors, Limbach’s century-spanning expertise has given rise to a comprehensive understanding of the entire construction process. Limbach’s vision is to be the 1st choice mechanical contractor and service firm in the markets we serve.
Primary Responsibility
The primary function of an Area Service Manager is to grow a Service Area through the sale of Service Projects, Spot Work and Maintenance Contracts escalations and additions to existing accounts. The Area Service Manager will be responsible for meeting the revenue and gross profit goals, assuring the work in the area is completed on time, within budget, to the customer’s satisfaction and accounted for in an accurate and timely manner all within the guidelines established in the Limbach Service System.
Job Functions
- Redeem annual booking quota through the sale of projects and maintenance contract additions at planned margin levels.
- Renew all maintenance contracts at target escalation levels and at pricing levels to meet planned target margins.
- Develop and maintain a schedule of quarterly customer satisfaction meetings.
- Conduct customer satisfaction meetings on a quarterly basis to ensure performance meets or exceeds expectations and assure customer satisfaction.
- Build a field organization capable of performing the work required to redeem customer commitments through hiring and managing Service Technicians or using other Company resources or both.
- Supervise field organization to assure all jobs are completed on time, within budget and accepted by the customer.
- Understands how various mechanical systems, components and their control systems work.
- Able to provide repair, replacement, upgrade, or retrofit recommendations on all mechanical systems to the Customer.
- Using Company provided tools is able to estimate the cost of all repair, replacement, upgrade and retrofit recommendations.
- Using Company provided tools is able to present a professional proposal to the Customer for repair, replacement, upgrade and retrofit Project recommendations and close the sale.
- Provide accurate and timely forecasts as scheduled.
- Assure compliance with all contractual requirements.
- With the Service Business Specialist and Service Coordinator, purchase and expedite materials, equipment and parts in a timely and cost effective manner.
- With subordinate organization maintain the accuracy of all records, reports, logs and data required to operate and manage the service business
- Able to build and maintain positive working relationships with all fellow employees, prospects, customers, and vendors and always represent the Company in a very positive and professional manner.
- Participate as assigned to assist others in the Company to obtain or retain business in offerings not necessarily related to your primary function.
- Using Company provided tools and formats maintains all sales logs and submits reports to management, which describes selling activity and booking activity for the week, month and year to date.
- Assure all work is billed promptly upon completion and per the terms of appropriate contract documents.
- With the Service Coordinator assure that all Customers pay their invoices on time. Personally follow up on any receivables more than 60 days past due.
- Understands mechanical systems, appropriate codes and industry standards. Assures permits are secured where applicable.
- Provides technical support to the field organization either personally or through other resources within the Company or through vendors.
- Operate the business following guidelines established in the Limbach Service System.
Requirements
- High school diploma or equivalent education.
- Excellent communication skills. Both verbal and written.
- Experience in fast-paced work environment.
- Five to ten years HVAC service experience.
Salary commensurate with experience.
BENEFITS
- Medical, Dental and Vision Care
- 401(k) Retirement Savings Plan with Company Match Contributions
- Short and Long Term Disability Insurance
- Life and Accidental Death Insurance
- Supplemental Voluntary Life Insurance
- Dependant Life Insurance
- Flexible Spending Accounts (FSA) & Health Savings Account (HSA)
- Business Travel Accident Insurance
- Paid Holidays, Vacation and Sick Time
- Direct Deposit
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
